Terms of Service

These Terms of Service ("Terms") govern access to and use of the Data at Scale platform, dashboard, and API (the "Service") provided by Data At Scale LLC, a limited liability company organized under the laws of the State of Delaware, USA ("we", "us"). By creating an account or using the Service you agree to these Terms on behalf of yourself and the organization you represent ("Customer").

1. The Service

The Service discovers public creator profiles across supported platforms and extracts publicly available contact and profile information, delivered through a dashboard and an API. Features, supported platforms, and rates are described in the product and may evolve; material reductions in core functionality for paying Customers will be notified in advance.

2. Accounts and access

• Registration is invite-based. You must provide accurate account information and keep credentials confidential. Actions taken under your account or API keys are your responsibility.
• API keys can run searches and read your data, whoever created them. They cannot change your plan, buy credits, or invite people — those need a person signed in to the dashboard. You must store keys securely and rotate them if you suspect compromise.

3. Credits, fees, and billing

• Usage is metered in credits. Feature prices in credits and the per-credit purchase rate for each plan are shown on the pricing page at the time of purchase.
• Credits included with a monthly plan remain available for the month they are granted and the following month, after which any unused portion expires. Purchased credits remain available for twelve (12) months from the date of that purchase; a later purchase does not extend credits bought earlier. Credits are consumed in order of expiry, soonest first. Current terms are set out on the pricing page.
• Charges apply only to results actually delivered. A search that returns no matches is not charged, a request that fails is refunded in full, and an email lookup is charged only where we find an address — a channel that publishes no public email, or that cannot be resolved, is not charged.
• Plans carry daily limits on the number of email lookups and lookalike searches you may run, shown with your rates in the dashboard and on the pricing page. Email lookups carry a second, smaller limit covering those you ask us to re-check; the two are separate allowances and a lookup counts against one or the other, never both. Limits count searches that return a result, so a search charged nothing does not count against them. Submissions past a limit are declined until it resets at midnight UTC; nothing is charged for a declined submission. Limits apply to your organization as a whole, not to each member.
• Credits are reserved when a search starts and settled when it finishes. A search cannot be cancelled during its first 5 minutes; after that, cancelling charges only for results already produced and returns the remainder.
• New accounts may receive promotional credits. These are credits, not a cash balance: they expire like any purchased credits, and they are not refundable.
• Payments are processed by Stripe. Fees are exclusive of taxes, which are the Customer's responsibility.

4. Acceptable use

You agree to use the Service and the data it returns in compliance with applicable law, including data-protection, anti-spam, and platform-conduct laws in your jurisdictions of operation (e.g. GDPR, CAN-SPAM, CASL). In particular you will not:

• use extracted contact data for unlawful communication, harassment, or discriminatory profiling;
• attempt to re-identify, cross-correlate, or enrich data in ways prohibited by law;
• probe, disrupt, or overload the Service, or circumvent metering or access controls;
• use the Service to build a competing product or service.

Reselling is permitted. You may use results in your own products and services, and you may resell or redistribute them to your clients, including as part of a paid offering of your own. Your organization remains responsible for how those results are used, and for the obligations in this Section 4 and in Section 3 (fees), which apply to everything done through your account.

Competing with the Service is not. You will not use the Service, the results it returns, or anything you learn from using it to develop, train, operate, or improve any product or service that competes with the Service, and you will not help or enable a third party to do so. This includes accumulating results to assemble a substitute for the Service, and using it to benchmark a competing offering. We interpret this restriction broadly; if you are unsure whether something you plan to build falls within it, ask us first at [email protected].

You are the data controller for personal data you obtain through the Service; we process it as described in the Privacy Policy and, for business customers, the Data Processing Addendum.

5. Service levels and support

We operate the Service with commercially reasonable skill and care. Uptime commitments, if any, are agreed in an order form; absent such an agreement the Service is provided without a guaranteed service level. Support is provided by email at [email protected].

6. Data and retention

Search results and task history are retained for the period described in the Privacy Policy, after which they are deleted. You can request deletion of your organization and its data at any time (Section 12).

7. Intellectual property

We retain all rights in the Service. You retain all rights in your inputs and, as between the parties, in the result sets delivered to you, subject to third-party platform rights in the underlying public data.

8. Warranties and disclaimers

Public-web data changes constantly. We do not warrant that results are complete, current, accurate, or error-free, that any particular profile or address will be found, or that the Service will be uninterrupted. The Service and all results are provided "as is" and "as available". To the maximum extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. You are charged only for results delivered, and your credit ledger itemises every charge and refund so you can audit what you were billed for.

You are responsible for deciding whether a result is suitable for your purpose and lawful for you to use, and for verifying it before you act on it.

9. Liability

To the maximum extent permitted by law, and regardless of the theory of liability, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost business, or loss of data, even if advised of the possibility. Our aggregate liability under these Terms is limited to the amounts paid by Customer for the Service in the twelve (12) months preceding the claim.

That cap does not apply to your obligations to pay amounts owed under Section 3, to your indemnity under Section 10, or to your breach of Section 4. Nothing in these Terms limits liability that cannot be limited by law.

10. Your indemnity

You will defend, indemnify, and hold us harmless against any claim, demand, investigation, fine, or loss (including reasonable legal fees) arising from: your use of the Service or of any data obtained through it; any communication you send to people identified through the Service; your breach of these Terms or of any law, including data-protection and anti-spam law; and any claim brought by your own clients or end users in respect of results you passed on to them. You control how the data is used once we deliver it, and that responsibility stays with you.

11. Suspension and termination

We may suspend or end access to the Service, in whole or in part, for any account, at any time and at our sole discretion — including where we have no specific cause. Whenever we do, you get your money back: we refund the unused portion of any plan fee for the current cycle together with any unused credits, whatever the reason and including where the reason is your breach of these Terms. We give notice where practicable; where the reason is a breach of Section 4, non-payment, a security or legal risk, or conduct we reasonably consider harmful to the Service or to other customers, we may act immediately and without notice. Our liability for ending your access is limited to those refunds.

If you choose to terminate, plan fees for the current billing cycle are not refunded and unused credits remain usable until their expiry date rather than being paid out; credits are not exchangeable for cash.

12. Account deletion

Organization administrators may request deletion of the organization and its data from the dashboard or by email. Deletion takes effect after a 14-day grace period and is irreversible; billing records are retained as required by law.

13. Events outside our control

We are not liable for any failure or delay caused by something beyond our reasonable control. For this Service that expressly includes a source platform changing, restricting, rate-limiting, or blocking access to the public data we rely on, and any change in a third-party supplier, hosting provider, or payment processor. If such an event materially and permanently prevents us from providing a feature, we may withdraw or change it on notice, and your remedy is the refund described in Section 11.

14. Changes to the Service, prices, and Terms

We may change the Service, its features, its credit prices, and the price of credits themselves. Changes that increase what you pay, or materially reduce core functionality, take effect at least 14 days after we notify you, and never retroactively: credits you have already bought keep the value they were bought at. We may update these Terms on the same 14-day notice. Continued use after the effective date constitutes acceptance; if you do not accept, your remedy is to stop using the Service and terminate under Section 11.

15. General

• Feedback. If you send us suggestions, feature requests, or comments about the Service, we may use them without restriction, attribution, or payment. You are not obliged to send us any.
• No third-party rights. These Terms are between you and us. Nobody else acquires rights under them — including your clients and end users, even where you have passed our results on to them under Section 4.
• Assignment. We may assign these Terms, in whole or in part, including in connection with a merger, acquisition, or sale of assets. You may not assign them without our written consent.
• Severability and waiver. If any provision is held unenforceable, it is limited or severed to the minimum extent necessary and the rest remains in force. A delay or failure to enforce any provision is not a waiver of it.
• Survival. Sections 3 (amounts owed), 4, 7, 8, 9, 10, and 13 to 16 survive termination.
• Entire agreement. These Terms, together with the Privacy Policy, the Data Processing Addendum, and any order form, are the entire agreement between us and replace any prior discussion or proposal. Where an order form conflicts with these Terms, the order form governs for that Customer.

16. Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules. The state and federal courts located in Delaware have exclusive jurisdiction over disputes arising from these Terms, unless an order form states otherwise. Each party waives any right to bring or participate in a class or representative action, to the extent permitted by law.

17. Contact

Data At Scale LLC (Delaware, USA) — [email protected]